Privacy Policy

Introduction 

Welcome to WiserHealthInsurance.com (“Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our Site and services. Your privacy is important to us, and we are committed to safeguarding your information in accordance with applicable privacy laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR), where applicable.

Information We Collect

We collect certain personal information that you voluntarily provide to us when you use our Site or services. This may include:

Personal Identifiable Information (PII), such as your name, address, phone number, email address, zip code, and other such identifiers (if required).

Health insurance details and policy information

Payment and billing information

User account credentials (username, password)

Communication records, including support inquiries and feedback

Usage data such as IP address, browser type, pages visited, and interaction with the Site via cookies or similar technologies

We may also collect certain sensitive health information necessary to provide our services as required by applicable law and industry standards.

How We Use Your Information

We use your personal information to:

Provide and administer health insurance products and services

Process payments, renew policies, and communicate policy updates

Respond to your inquiries and provide customer support

Personalize and improve your experience on our Site

Comply with legal and regulatory obligations

Conduct data analytics and business operations to enhance our offerings

Send marketing communications, where permitted by law and with your consent

Legal Basis for Processing

Where applicable under laws such as GDPR, we process your personal data based on:

Your consent where voluntarily provided

The necessity to perform a contract with you

Compliance with legal obligations

Legitimate interests pursued by us, balanced against your rights and freedoms

Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service providers and partners who assist in delivering our services (e.g., IT providers, payment processors) under strict confidentiality and data protection obligations

Regulatory, legal, or governmental authorities as required by law or to protect our rights

Other third parties only with your explicit consent or as otherwise disclosed in this Policy

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information, improve Site functionality, analyze traffic, and deliver personalized content. You can manage cookie preferences via your browser settings or our cookie consent tool.

Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

Accessing and obtaining a copy of your personal data

Correcting or updating inaccurate information

Requesting deletion or restriction of your data

Objecting to processing for marketing or legitimate interests

Withdrawing consent where processing is based on it

Data portability to transfer your data securely to another service

To exercise these rights, please contact us using the information below.

Data Security

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption of sensitive data, restricted access protocols, and employee training in privacy awareness. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. The criteria used to determine retention periods include the nature of our relationship with you, the type of data, legal requirements, and our operational needs. Once your information is no longer needed, it will be securely deleted or anonymized.

International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction, including the United States, where data protection laws may differ from those in your country. We take steps to ensure appropriate safeguards are in place, such as relying on standard contractual clauses or equivalent data transfer mechanisms where required by law, to ensure your data is protected when transferred internationally.

Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or site features. Any significant changes will be posted on this page with an updated effective date, and we may notify you via email or prominent site notice where required. Your continued use of our Site after changes are posted constitutes acceptance of those changes.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:

Email: info@wiserhealthinsurance.com 

Phone: +1 (659) 676-1180 (TTY 711)

Hours of Operations: 8:00am – 7:00pm (EST) Monday to Friday

You also have the right to lodge a complaint with a data protection authority or regulator if you believe your privacy rights have been violated.